So after my last post about GM reading my blog, I got a call from GM Executive Response who informed me that I should take my vehicle back to my dealer and they would send a field engineer to look at the car and resolve my issues.  Since this is the 5th time in 5 weeks it’s been back to the dealership my confidence is low, but I’m going to give them this chance to make things right.

Now we play the waiting game – will this be the last time it has to go back?  I’m hoping that it is.

I’m still amazed at the power of the internet – yesterday I was getting nowhere with GM, but after making my story public I’m finally getting the traction I think this issue deserves.  But as a friend of mine pointed out, what are less technically savvy people supposed to do?  How do they get their voice heard and their issues resolved?  Personally I think GM needs to pay a bit more attention to customer service – 24 “business hours” for a response isn’t acceptable in this digital age of twitter, facebook, blogs, and real time information flow.  I will continue to update this blog as my saga progresses, so stay tuned to see how well the “new” GM handles my issue.

2010 Chevy Equinox, gm, gmcanada